Privacy Policy

Information We Collect

We collect information you provide directly to us, including:

• Personal identifiers: name, email address, phone number, and company name
• Address information: shipping address and billing address
• Payment data: payment card details are handled exclusively by our payment processor (Stripe) — Rivex Medical does not store full card numbers
• Browsing data: IP address, device type, browser type, pages visited, and referring URLs collected automatically when you use our site
• Cookies and tracking technologies: see the Cookies section below for details

How We Use Your Data

We use the information we collect to:

• Process and fulfill your orders, including sending order confirmations and shipping notifications
• Manage your account and provide customer support
• Send marketing communications — only if you have opted in; you may unsubscribe at any time
• Improve our website, products, and services through analytics
• Detect and prevent fraud and unauthorized activity
• Comply with legal obligations

Data Sharing

We do not sell your personal information to third parties. We share data only with the following service providers, who process it on our behalf:

• Payment processor (Stripe): to securely process payment card transactions
• Shipping carriers (UPS, FedEx): to deliver your orders and provide tracking information
• Analytics providers: to help us understand site usage (subject to your cookie consent)

All third-party providers are contractually required to use your data only to perform services for us and are prohibited from using it for their own purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including for the duration of our business relationship with you and for up to seven years afterward to comply with legal, tax, and accounting requirements. When data is no longer needed, we securely delete or anonymize it.

Your Rights (California Residents — CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following rights:

• Right to know: request disclosure of the categories and specific pieces of personal information we have collected about you
• Right to delete: request deletion of your personal information, subject to certain exceptions
• Right to opt-out: we do not sell personal information, so this right is not applicable; however, you may limit analytics cookies via our Cookie Settings
• Right to non-discrimination: we will not discriminate against you for exercising any of your CCPA rights

To submit a data access or deletion request, contact us at [email protected]. We will respond within 45 calendar days.

Cookies

We use cookies and similar tracking technologies on our website:

• Essential cookies: required for the site to function (shopping cart, session management) — always active
• Analytics cookies: help us understand how visitors use the site — only loaded with your consent
• Marketing cookies: used for targeted advertising — only loaded with your explicit consent

You may manage or withdraw your cookie consent at any time via the Cookie Settings link in our website footer.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• TLS encryption for all data transmitted between your browser and our servers
• Secure payment processing through Stripe (PCI DSS compliant)
• Access controls limiting employee access to personal data on a need-to-know basis

No method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately.

Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at [email protected].

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email. Your continued use of our website after the effective date constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: